Return Policy
You may return most new, unworn, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Clearance items are final sales.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you would like to return an item, please submit a Return Request in your store profile. If you checked out as a guest, you should have received an email with instructions to complete a profile after making your purchase. Please follow the instructions for shipping the products back to the Bookstore from there. If you did not receive that email or otherwise are unable to create/access your profile, please Contact Us
In the event that an item was damaged during shipping or you received the wrong item, please contact us and include your order number. We will respond with a shipping label and further instructions. We may require pictures of the defective item.
Shipping & Delivery Options
The Bookstore offers free in-store pick up. If you select this option, please have your order confirmation email ready to show a store associate. This option is not available for online exclusive items.
The Haverford College Bookstore charges for standard ground shipping based on an order’s pre-tax total.
Pricing for Standard Ground Shipping is as follows:
- Up to $25= $7.00
- $25.01 to $50= $9.00
- $50.01 to $75= $11.00
- $75.01 to $100= $13.00
- $100.01 and up= Promo! Free Standard Ground Shipping
Orders using Standard Ground Shipping will primarily be shipped using USPS. After your order has been shipped, you will receive an email with your tracking and carrier information.
We offer expedited shipping in the form of UPS 2 Day, UPS Next Day, FedEx 2 Day, and FedEx Standard Overnight. The prices for these services are taken directly from the carriers at the time of checkout.
Orders placed before 10:30 am EST will generally ship the same day. However, it can take up to 1 to 2 business days to fulfill an order depending on the volume of orders we have received. We will prioritize fulfilling orders where customers have selected an expedited shipping option.
For shipping purposes, our business days are Monday through Friday. Packages do not leave our store on Saturday or Sunday. Orders placed after 10:30 AM Friday will not leave our store until the following Monday.
Certain items, such as diploma frames and other large items,have fixed shipping charges and are listed in the descriptions for those items.
We welcome international orders but due to shipping complexities please contact us for shipping information and pricing.
Online Exclusives
Online Exclusive items ship UPS Ground directly from a trusted partner. As such, it can take up to two weeks for these products to ship and arrive. We cannot offer expedited shipping on these products.
Please Note: Once you place your order, completed orders usually ship out within 1-2 business days, but could take longer close to holidays, College breaks, or special campus events.